Frequently Asked Questions

We tow cars, trucks, vans, SUVs, motorcycles, and more. We also specialize in towing luxury and exotic vehicles.

Our response time varies depending on the location of the tow, but we strive to arrive within 30 minutes of receiving a call.

Yes, we are fully insured and licensed to provide towing services in this state.

If you return to the place your car was parked and find it missing, make sure that your vehicle was towed and not stolen. Check with the owner of the business or residence first to see if they had it towed. If they are unavailable or uncooperative, call local law enforcement — if your vehicle has been towed, they will have all of the information necessary to get it back.

You have the right to know if your vehicle has been legally towed, when this occurred, and why. You also have the right to know which company towed your car, where it is being stored, and what fees to expect.

Call the contact number for the towing company, find out what charges you owe to redeem your vehicle.

If you can afford to redeem your vehicle, your automobile must be released to you within one hour of your request. The storage facility must be available for you to redeem your vehicle between 8 am to 6 pm on any day that the company is open for towing purposes. When closed, the business must return to the facility within 1 hour of telephone requests to open the site and allow you to redeem a vehicle. A telephone number where the site operator may be reached at all times must be prominently displayed at the storage facility.
 

If you cannot afford to redeem your vehicle, visit the storage facility to retrieve any necessary belongings from the vehicle’s interior.

 If you make it back to your car before the towing service has left, under state law they are obligated to give you the opportunity to pay a reasonable service fee to let the car go. This fee cannot cost more than half the posted rate they charge to tow vehicles.